SHOP FAQS

Postage & Handling Information

Parcels are sent with Australia Post.

All purchases will be processed within 1 business day.
Delivery times are:
-Metropolitan areas between 3-5 business days
-Rural areas between 5-9 days

At Ocean Protect, we are committed to sustainability, which is why all purchases are posted in a 100% fully recyclable mailing bag, made from 100% recycled newspaper and recycled paper fibre interior to protect your items.

If you have any questions regarding you order, email enquiries@oceanprotect.com.au along with your order number, and we will be in touch.

Return & Refund Policy

Thank you for shopping at Ocean Protect. Please note as all profits are donated to a selected charity, we are unable to offer refunds or exchange goods for change of mind or errors you made in your order. If your item is faulty, or damaged in transit, we will provide a replacement or refund. Please email our friendly customer service team at enquiries@oceanprotect.com.au with a photo of your damaged or faulty item, and we will be in touch.